Terms of Service

Thank you for choosing Prior for your sneaker cleaning needs. Please carefully read the following terms of service before availing our services:

1. Delivery Time:

The standard delivery time for our sneaker cleaning services is 5 business days. However, during peak seasons or high-demand periods, there may be slight variations in delivery times.

2. Damage During Cleaning:

While we strive to provide the highest quality service and take utmost care in cleaning your sneakers, there may be rare instances where shoes incur damage during the cleaning process.

In such cases, the company will, at its sole discretion, determine whether it is liable for the damage.

3. Liability Determination:

The company will assess the extent of the damage and, in its sole discretion, decide whether it will be liable or not.

If liable, the company may choose to replace the damaged sneakers with a similar item in comparable condition or provide compensation equivalent to the value of the damage.

4. Rejection of Uncleanable Pairs:

Prior reserves the right to reject any pairs deemed uncleanable and at a high risk of being ruined.

In such cases, the customer will be promptly notified, and a decision will be made whether to proceed with the cleaning process. If accepted, the customer may be asked to provide written acceptance of liability in the event that the shoes are damaged during the cleaning process.

5. Customer Responsibilities:

Customers are responsible for ensuring that the sneakers sent for cleaning are suitable for the cleaning process. Fragile or highly sensitive materials may be more prone to damage which Prior will not be liable for in case damage.

6. Communication:

For any concerns or inquiries about the cleaning process, delivery times, or potential damages, please contact us promptly at

7. Agreement Acceptance:

By availing our services, you acknowledge and agree to the terms outlined in this document.

8. Changes to Terms:

Prior reserves the right to make changes to these terms of service. Customers will be notified of any significant changes.

Thank you for choosing Prior. We appreciate your trust in our services.